Who introduced the concept of Total Quality Control?

The concept of Total Quality Control was introduced by Joseph Juran, who emphasized the importance of quality management within organizations. Juran's approach focused on the managerial aspects of quality improvement, advocating for a structured approach to managing quality at all levels of an organization. He introduced the "Quality Trilogy," which consists of quality planning, quality control, and quality improvement, highlighting that total quality involves not just the technical side but also the management practices that guide an organization towards achieving superior quality outcomes.

While other figures such as W. Edwards Deming, Philip Crosby, and Kaoru Ishikawa are also pioneers in the field of quality management, their contributions focus on different aspects or methodologies of quality improvement. Deming is known for his principles of continuous improvement and the Plan-Do-Study-Act cycle; Crosby introduced the idea of "zero defects" and the cost of quality; and Ishikawa is famous for the development of quality circles and the fishbone diagram for root cause analysis. Each of these contributors has enriched the field of quality management, but Juran's foundational work in developing the Total Quality Control concept stands out in emphasizing the strategic role of quality across organizational practices.