Which of the following aspects is NOT included in the definition of Quality Management?

The definition of Quality Management primarily encompasses the systematic processes designed to ensure that products and services meet certain standards and continually improve. Quality Assurance, Risk Management, and Infection Control all directly relate to ensuring that quality standards are met within the healthcare context.

Quality Assurance involves processes and activities that are focused on maintaining a desired level of quality in services or products. Risk Management identifies, assesses, and prioritizes risks to minimize negative impacts on quality. Infection Control refers to practices and procedures necessary to prevent and control the spread of infections, a critical aspect of maintaining quality in healthcare settings.

On the other hand, Customer Relationship Management focuses on managing a company’s interactions with current and potential customers. While important for overall business success, it does not directly fit into the core tenets of Quality Management, which is centered more on processes, standards, and safety within a healthcare or service context rather than customer interactions specifically. Therefore, the correct answer is that Customer Relationship Management is not included in the definition of Quality Management.