Which approach emphasizes an organization's overall performance improvement?

Total Quality Management (TQM) is an approach that emphasizes an organization's overall performance improvement by integrating quality into every aspect of its operations. This method goes beyond just meeting customer expectations; it focuses on a holistic view of performance that involves all employees, processes, and systems within the organization.

TQM promotes a culture of continuous improvement and encourages all staff members to actively participate in enhancing the quality of products and services. It encompasses various strategies, including training, proactive problem-solving, and the use of performance metrics to ensure that improvements are sustained over time.

The emphasis on overall performance improvement includes not only product and service quality but also efficiency, customer satisfaction, and employee engagement. This comprehensive focus helps organizations to align their goals and operational strategies towards achieving overall excellence.

In contrast, while Quality Assurance and Quality Improvement also focus on specific aspects of quality management, they do not encapsulate the broad organizational commitment and cultural shift that TQM advocates. Continuous Quality Improvement, while similar to TQM in its intent to foster ongoing advancement, is often a component of TQM rather than a standalone organizational approach.