Total Quality Control theory is based on which trilogy?

Total Quality Control (TQC) theory emphasizes a comprehensive and systematic approach to quality management that encompasses the entire production and service delivery process. The trilogy of quality planning, quality control, and quality improvement underpins this approach.

Quality planning involves setting objectives and determining the processes necessary to achieve those objectives, including identifying customer needs and expectations. Quality control refers to the techniques and activities used to monitor and control those processes to ensure they meet the established quality standards. Finally, quality improvement focuses on the continuous effort to enhance processes, products, and services by analyzing performance and implementing changes as needed.

This trilogy is essential for achieving efficiency, effectiveness, and customer satisfaction in any organization, aligning with the core principles of Total Quality Control. Each element contributes to a holistic view of quality, ensuring that organizations not only meet but also exceed customer expectations over time.