How does Quality Assurance typically seek improvement?

Quality Assurance typically seeks improvement by focusing on monitoring negative outcomes. This approach allows organizations to identify areas where performance and processes may not meet established standards or expectations. By analyzing these negative outcomes, quality assurance teams can uncover root causes and patterns that contribute to issues within the organization. This data-driven approach not only highlights problems but also drives the development of targeted strategies to rectify these issues and prevent their recurrence in the future.

While rewarding high-performing employees, enhancing customer service protocols, and implementing regular staff training are all valuable components of an organization's overall improvement strategy, they do not directly target the critical evaluation of performance indicators that reveal deficiencies. Monitoring negative outcomes ensures that the organization is continuously aware of its shortcomings and equips it with the information needed to enhance quality, safety, and efficiency in its operations.